To be eligible for a refund or exchange, you must have purchased one of the items sold on optimuminteriordesigns.com. Our return policy lasts only for 2 days after date of delivery. If return date has passed 2 days have passed since date of delivery, we cannot offer you a refund or exchange.
For the eligibility to return the product, the products either needs to delivered damaged or is different from what is shown in the image. Please contact our support team at firstname.lastname@example.org or +256786415870.
Please be informed that to be eligible for return, you will have to provide us with the proof (image of product that was delivered damaged taken immediately after delivery or image showing the product that was delivered is wrong from what it was ordered).
Refunds will only be approved if the delivered product fulfills the above mentioned “RETURN ELIGIBILITY” criteria. Refunds will only be processed once the product delivered safely to the provided return address. Please note: We reserve the right to charge additional fee of 3% to cover any administrative costs.
To return your product, you should mail your product to the address provided by our support team and provide the valid tracking number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.